Subscription and billing

You pay for Teamdock with a monthly subscription through Stripe. In your workspace you see which plan you have, when it renews, your invoices and your AI credits. Changing your plan, updating your card and cancelling are done in Stripe’s secure billing portal.

yourcompany.teamdock.ai

You find everything under Settings → Payments, on the Subscription and Payment methods tabs. The Providers tab is about the payment methods of your own web shop, not about your Teamdock subscription.

Note

You only see these pages if you have the right Subscription, payments and taking your data. They are not in the Teamdock app on your phone; open Teamdock in your browser for them.

The plans

	Essentials	Pro	Max
Price per month, excl. VAT	€149	€575	€875
Team members	up to 3	up to 10	up to 25
AI credits per month	€10	€50	€100
Worker beans	none	1	3
Getting started	yourself, with 14 days free	after a demo	after a demo

Every plan is one workspace connected to one WooCommerce shop. An extra shop gets its own workspace. For all the differences and the current prices, see teamdock.ai/pricing.

The trial

The free 14-day trial is for Essentials. You add a card when you sign up, but nothing is charged during the first 14 days. The first payment is taken on day 15. Cancel before then and you pay nothing. During the trial your subscription shows the status Trial and the date under Trial ends.

Viewing your subscription

Go to Settings → Payments → Subscription. You see:

• the name of your plan and any add-ons, such as WordPress hosting;
• the status: Active, Trial, Past due, Unpaid, Incomplete or Canceled;
• the Price;
• Renews on, or Cancels on if you have cancelled;
• your Invoices from Teamdock. Click View in Stripe to open or download an invoice.

Managing your subscription

1. Go to Settings → Payments → Subscription.
2. Click Manage subscription. Stripe’s billing portal opens in a new tab.
3. Change your plan, update your payment details or cancel there.

A change of plan takes effect at the next billing cycle. To move to Pro or Max, book a demo through teamdock.ai.

Cancelling

Cancel through Manage subscription. Your subscription keeps running until the end of the period you have already paid for; your subscription then shows Cancels on with the date. What happens to your workspace’s data after that is described in Data and privacy.

Tip

Make an export of your data before your subscription ends. See Data and privacy.

Updating your credit card

1. Go to Settings → Payments → Payment methods.
2. You see the card you pay your Teamdock subscription with, and its expiry date.
3. Click Update card. You go to Stripe’s billing portal and change your card there.

Your card details are stored securely by Stripe. Teamdock never sees your card number.

AI credits

Every plan gets AI credits each month. They are used by product texts, product lookup, the assistant, ticket analysis and website design, among others.

Under Settings → Payments → Subscription, under AI credits, you see:

• how much has been used this month and how much is left;
• how much is included every month;
• until when part of the remaining credits can be used;
• under Used this month: per feature, how many requests and how many credits.

Topping up

1. Under Top up, choose an amount and click Add ….
2. Pay once by card. The amounts exclude VAT.
3. After paying you return to Teamdock. Your credits appear within a few minutes.

Credits you buy can be used until the end of next month. If you see no top-up buttons, contact Teamdock to add credits.

When the credits are used up

Product texts, the lookup, the assistant and the design chat are paused until you top up, or until next month’s credits arrive. Everything else in Teamdock keeps working.

Troubleshooting

“We couldn’t match this workspace to a Stripe billing account.” Teamdock cannot find your subscription. Check under Settings → Account → Legal entity that the Privacy contact email is the same as the email address you signed up with. See Company details.

“Subscription management isn’t available yet.” Contact Teamdock support to change your plan.

My status says Past due or Unpaid. A payment failed. Update your card through Payment methods → Update card.