Logging in for the first time

You log in to Teamdock with your WordPress account: your username and an Application Password. There is no separate Teamdock password. You use the activation link from your welcome email only for setup; after that you always log in this way.

Logging in

1. Go to yourcompany.teamdock.ai/login. Bookmark that page.
2. Under Username, enter your WordPress username.
3. Under Application Password, enter your Application Password. Not your normal WordPress password.
4. Tick Keep me signed in on this device if you are working on your own computer or phone.
5. Click Log in. You arrive on Today, the start page of your workspace.

Lost your Application Password, or not made one yet?

Create a new one in your shop’s WordPress admin via WP-admin → Your profile → Application Passwords. Give it a name such as “Teamdock”, copy it and keep it in a password manager. You can also revoke an old Application Password there.

Who can log in?

Only WordPress accounts with a staff role: Administrator, Shop Manager or Editor. Customer and subscriber accounts cannot get in, not even with a valid Application Password. How to give colleagues access is in Inviting your team.

Two-factor verification

If you have turned on two-factor verification, Teamdock asks for a code after your password.

1. You see Two-factor verification.
2. Enter the 6 digits from your authenticator app. After the sixth digit the code is checked automatically.
3. If you do not have your phone at hand, click Use a recovery code instead and enter one of your recovery codes.

You turn on two-factor verification under Settings → Security. See Account and security.

How long do you stay signed in?

• Without Keep me signed in on this device, you are signed out by default after 30 minutes without activity, and in any case after 12 hours.
• With that option you stay signed in on that device for 30 days by default, without being signed out for inactivity. In the Teamdock app the option is on by default.
• Every few minutes Teamdock checks with WordPress whether your account still has access. If you revoke your Application Password or lose your staff role, you are signed out within a few minutes, on every device.

To log out, click your name at the bottom left of the menu and choose Log out.

Login problems

You see “Activate your workspace” instead of the login form. Setup has not been finished yet. Use the activation link from your welcome email, or click Request a new activation link →. See Setup.

“Invalid username or password” The username or the Application Password is wrong. Check that you really are using the Application Password and not your normal WordPress password. If in doubt, create a new Application Password.

“Too many failed attempts for this account. Try again in … minute(s).” After 10 failed attempts the account is blocked for 15 minutes by default. Wait for the time shown. Logins from your network are also briefly slowed down after many attempts.

“This account is not permitted to access the workspace. Ask an administrator to grant a staff role.” Your WordPress account has no staff role. Ask an administrator of the shop to give you the Shop Manager, Editor or Administrator role.

“This workspace is not connected to WordPress yet. …” Setup has not been finished. First complete the wizard with the link from your welcome email.

“Your session has expired. Please log in again.” You were inactive for too long, or your session reached its maximum length. Log in again.

“Can’t reach your shop’s login right now. Try again in a moment.” Teamdock cannot reach your WordPress site to check your login. Check that your shop is online and try again shortly.

“Connection error. Check if the server is running.” Your device cannot reach the workspace. Check your internet connection and try again.